WEBSITE ORDER CUSTOMER SERVICE
Website orders are handled through our main office, 415-643-3400 x.116 or x.120. Open Mon-Fri 8:00 AM to 4:00 PM daily. Customer Service questions can be directed to firstname.lastname@example.org
Shipping Charges will be added upon completion of your order. You will be given a choice of Store Pick-up, Economy (7-10 Day), Standard Ground (3-5 Day Delivery) or Express (1-2-Day). We are sorry, we are not able to accommodate shipping outside of the US and Canada.
VOLUME PURCHASE PROGRAM
Whether you need 1000 books for a conference or 25 books to give away to friends you can save substantial money by ordering through our Books Inc. Volume Purchasing Program.
WEBSITE REFUND POLICY
Books & merchandise in good condition and with a web order receipt may be returned within 14 days to any Books Inc. location. Returns may also be handled by website customer service at email@example.com
STORE REFUND POLICY
Books & merchandise in good condition with a store receipt may be returned within 14 days of purchase to any Books Inc. location.
Our email list is for our use only. We do not sell or lend our lists to anyone for any reason. You may stop mailings by clicking unsubscribe at any time and you will not be contacted or added back.
WEBSITE PRIVACY & SECURITY
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
I WANT TO WORK IN A BOOKSTORE!
Applications may be found in PDF format by clicking here and taken to your local Books Inc. location. Unsolicited applications/resumes will be kept for one year
Yes, we do sell do gift cards redeemable on this website and in all of our store locations! We are currently unable to redeem gift cards for Kobo ebooks. We know this is inconvenient and are working to correct this.
Do you want to extend the knowledge and passion of independent bookstore into your own online community? Do you want to generate income through your website? If so, the Books Inc. Affiliate Program is a productive way to achieve both; a great opportunity that is just one Online Enrollment away!
INDIE FRIENDLY PUBLISHING OPTIONS
We are not able to carry books from self-publishing platforms that have predatory pricing practices and are direct competitors to independent brick and mortar businesses such as Books Inc. We can however recommend a new platform called Ingram Spark. Please feel free to download FAQ and pricing info here. Another publisher option is KOBO Writing Life, follow the links for more info.
I WANT YOU TO CARRY MY BOOK!
Not every book can sell in every store. Our store managers and store restock buyers have the autonomy to bring in what they think will work in their store and their neighborhood. Stores may be contacted directly for all books. Most books that we carry are in our normal ordering channels from publishers and distributors Ingram, Partners and Baker & Taylor. However, for books that are outside of those channels, we have developed a Consignment Program. Individual stores are able to make all decisions regarding books taken in their stores on consignment. Download our Consignment Program information here.
ADD MY BOOK TO YOUR WEBSITE
Use this link to join IndieBound and submit books to IndieBound to be included in our book database. You must register as an IndieBound participant first. Once submitted, books will be added into a queue, pending approval by a site administrator. Please allow 24-72 hours for approval, and please allow an additional 24 hours for your book to appear in search results. You will receive an email when your book is approved.
CAN I DO A BOOK SIGNING?
Store author events can be a great success, but not every one works in every store. Our store managers and event coordinators can decide on what events will work for their stores and communities. You may wish to review our Consignment Program and contact individual stores directly.
THERE IS AN ERROR IN MY BOOK LISTING
We rely on our distributor, Ingram Books, for content. Great efforts goes into correct listings of cover images and content. However, human error is inevitable. Publishers are responsible for the data delivered to Ingram and can correct any errors directly with them. However, you can also report errors to firstname.lastname@example.org and we will do our best to have them corrected. Adding book covers may be done following this link and registering with IndieBound.